Insani, Annisa Rahma and ., Sutia Budi, S.E, M.Si (2023) Anilisis Pengaruh Servicescape Terhadap Revisit Intention Yang Dimediasi Oleh Perceived Service Quality Pada Omah Teko Guest House Yogyakarta. Skripsi thesis, ITB Ahmad Dahlan.
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Abstract
Tujuan dari penelitian ini adalah menganalisis pengaruh Servicescape Terhadap Revisit Intention yang Dimediasi oleh Perceived Service Quality Pada Omah Teko Guest House Yogyakarta, dengan Batasan masalah ‘’Bagaimana Pengaruh Servicescape dan Perceived Service Quality Terhadap Revisit Intention yang diterapkan oleh Omah Teko Guest House Yogyakarta’’. Desain penelitian yang digunakan kuantitatif assosiatif. Teknik pengambilan data menggunakan Non-probability Sampling dengan teknik accidental sampling sebanyak 100 pengunjung(rumus Lemeshow) dan Teknik analisis data yang digunakan dalam penelitian ini menggunakan Partial Least Square (PLS). Hasil penelitian memberikan bukti empiris bahwa Servicescape berpengaruh langsung dan signifikan terhadap Perceived Service Quality pada Omah Teko Guest House. Perceived Service Quality berpengaruh langsung dan signifikan terhadap Revisit Intention. Servicescape berpengaruh langsung dan signifikan terhadap . Servicescape berpengaruh secara tidak langsung dan signifikan terhadap Revisit Intention melalui Perceived Service Quality. Perceived Service Quality dapat memediasi Servicescape terhadap Revisit Intention secara partial mediation.
Item Type: | Karya Ilmiah (Skripsi) |
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Uncontrolled Keywords: | Servicescape, Perceived Service Quality dan Revisit Intention. |
Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HB Economic Theory H Social Sciences > HN Social history and conditions. Social problems. Social reform |
Divisions: | Fakultas Ekonomi dan Bisnis > S1 Manajemen |
Depositing User: | Sisri Agustin |
Date Deposited: | 18 Feb 2025 01:54 |
Last Modified: | 18 Sep 2025 03:19 |
URI: | https://repository.itb-ad.ac.id/id/eprint/220 |